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Shipping Policy

UK Deliveries

  • All orders shipped within the UK are delivered via free tracked shipping.

  • Delivery handling times: usually 2 working days (excluding weekends/bank holidays).

  • Tracking details will be provided via email once dispatched.

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International Deliveries

  • Orders shipped outside the UK are subject to shipping charges, calculated at checkout based on destination and weight.

  • Delivery times vary by location (5-14 working days for most countries).

  • Customers are responsible for any customs fees, taxes, or import duties (where applicable).

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Order Processing

  • Orders are processed within 2 working days (excluding weekends/bank holidays).

  • Delays may occur due to high demand or unforeseen circumstances (e.g., extreme weather).

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Lost or Damaged Parcels

  • UK orders: If your tracked parcel is lost or damaged, we will resend or refund at no extra cost.

  • International orders: Please contact your local postal service first. We will assist but cannot cover fees for reshipment unless the error was ours.

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Returns & Refunds

  • See our Returns Policy for details.

  • UK law grants 14-day return rights for online purchases (Distance Selling Regulations 2013).

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Compliance with UK Law

  • This policy adheres to the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

  • Clear pricing (no hidden fees) and delivery timelines are provided upfront.

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