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Refund Policy

A legal disclaimer

1. Refund Eligibility (UK Customers)

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Under UK consumer law (Consumer Contracts Regulations 2013), customers in the UK have a 14-day "cooling-off" period to cancel their order and request a full refund.

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  • Refund Period: The 14-day period starts from the day after the customer receives the goods (or the last item in a multiple-order delivery).

  • Return Condition: To qualify for a refund, products must be:

    • Unused, in original packaging, and in a resellable condition.

    • Returned with all packaging

  • Return Shipping Costs:

    • The customer covers return shipping costs, unless the product was at fault, damaged, or not as described.

    • If the product is defective, we will cover return shipping and provide a full refund (including original delivery costs).

  • Refund Process:

    • Customers must submit a refund request via our online contact form, including:

      • Full name

      • Delivery address

      • Order number

      • Date of order/receipt

    • Once approved, we will provide return instructions.

    • Refunds are processed within 14 days of receiving the returned item.

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2. Refund Policy for Customers Outside the UK

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For international customers (outside the UK), refund rights depend on local consumer laws, which may differ.

  • 14-Day Refund Window (Voluntary Policy):

    • We offer a 14-day return window from the date of delivery (same as UK policy).

    • However, this is not legally required in all jurisdictions, so we apply it as a goodwill gesture.

  • Return Conditions:

    • Products must be unused, in original packaging, and resellable.

  • Return Shipping Costs:

    • The customer is responsible for return shipping costs, unless the product is faulty.

    • Refunds do not include original shipping fees (unless the return is due to our error).

  • Refund Process:

    • Same as UK process (request via online form).

    • Refunds may take longer due to international banking processes.​

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​Important Notes

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  • UK Law Clarification: The 14-day period legally starts from delivery date (not order date).

  • Late Returns: Refunds may be refused if the product is returned after 14 days or in used condition.

  • Non-Returnable Items: Custom-made, perishable, or sealed digital products may be exempt.

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This policy ensures compliance with UK law while providing a fair and transparent returns process for all customers.

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